Frequently Asked Questions
Kindly read each item description carefully, and use our measurement guides if applicable to measure your child.
We ship from Adelaide, South Australia within 24-72 hours, Monday through Friday. During holidays, restocks, and new launches, we can experience a small delay.
We are unable to change an order once it’s been placed, as our inventory system pulls items per the order placed. If we’re able to catch your order, we can offer to cancel it for you.
You’re more than welcome to message us — however, due to the volume of orders we process on a daily basis, we cannot guarantee that we’ll be able to catch your order to cancel it before it ships out.
We do not offer refunds for change of mind or accidental overspending. However, we can issue you with a credit note to use at a later date.
We will provide exchanges, provided:
You send the items back to us within 14 days of purchase, and the items are in new condition, unworn and can be resold with the tags still attached.
- If your item is faulty and you provide photos to us, we can either refund or replace the item for you.
- All exchanges will be issued in the form of a credit note, fewer postage costs.
- Our exchange policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
- Please do not send your purchase back to the manufacturer.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We accept Afterpay, all payments paid must be cleared in order for your order to be fulfilled. Send an email to firstname.lastname@example.org with your payment receipt attached, if you have not received a notification of your order is being shipped out within 2 days.
TRANSFER / DEPOSIT (ANZ, NAB, CBA, etc.)
Make your payment directly into our bank account. Simply use your Order ID as the payment reference. Use the bank details to transfer your total order value. For proof of payment and prompt delivery, please send an email to this address: email@example.com
Total Amount Paid.
We do not ship your order until we receive payment in the above account.
CREDIT / DEBIT CARDS
We accept all major credit or debit cards (VISA, Mastercard, American Express, Discover & JCB)*. Simply select Credit Card payment option on the checkout and fill in your card details on our SSL secured website.
*Surcharges may apply.
All coupon codes must be rendered at checkout. One coupon code per transaction. You cannot stack multiple coupons or combine in a single transaction.
Have a suggestion? Please email us: firstname.lastname@example.org